Dutch-Speaking Customer Support for Mobility — Lisbon

Cross Border Talents; Almada; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will handle calls and emails, ensure excellent service, and collaborate with a dynamic team.

The role involves a 12-month contract, 40 hours per week, rotating shifts (Mon–Fri 08:00–17:30), located at the TP Tejo office in Lisbon. 22 days of annual leave plus public holidays, with health insurance from day one.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills with a curious mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch (native)

Communication

Problem solving

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will handle calls and emails, ensure excellent service, and collaborate with a dynamic team.

The role involves a 12-month contract, 40 hours per week, rotating shifts (Mon–Fri 08:00–17:30), located at the TP Tejo office in Lisbon. 22 days of annual leave plus public holidays, with health insurance from day one.