Dutch-Speaking Customer Support Specialist – Lisbon

Cross Border Talents; Estoril; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will work in a dynamic digital environment, focusing on delivering excellent service while addressing vehicle-related requests.

Responsibilities include handling calls, processing emails, organizing outbound calls, and contributing to process improvements, all while maintaining high customer satisfaction and teamwork in a 40-hour workweek.

Qualifications

• Native-level Dutch proficiency.
• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Manage support calls about vehicle usage, maintenance, documentation and related topics.
• Email Processing: Respond to lease vehicle drivers' inquiries via email about vehicle use, repairs, and documentation.
• Outbound Call Handling: Organize and conduct appointment calls.
• Quality & Process Improvement: Maintain service levels and propose improvements based on common questions and gaps.

Skills

Dutch

Communication

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will work in a dynamic digital environment, focusing on delivering excellent service while addressing vehicle-related requests.

Responsibilities include handling calls, processing emails, organizing outbound calls, and contributing to process improvements, all while maintaining high customer satisfaction and teamwork in a 40-hour workweek.