Dutch-speaking Customer Support Specialist – Lisbon

Cross Border Talents; Amadora; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist business mobility users and drivers. You will handle calls, emails, and appointment scheduling while prioritizing excellent service and efficiency.

The role emphasizes teamwork, problem-solving, and a proactive approach to process improvements in a dynamic environment. This on-site position offers 40 hours weekly, with a 12-month contract transitioning to a permanent relationship after

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: handle calls about vehicle usage, maintenance, documentation, and related services.
• Email Processing: respond to inquiries from lease vehicle drivers regarding use and repairs.
• Outbound Call Handling: conduct appointment organization calls.
• Quality & Process Improvement: identify common questions and gaps to propose improvements.

Skills

Dutch (native)

Customer service

Communication

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking customer support professional to assist business mobility users and drivers. You will handle calls, emails, and appointment scheduling while prioritizing excellent service and efficiency.

The role emphasizes teamwork, problem-solving, and a proactive approach to process improvements in a dynamic environment. This on-site position offers 40 hours weekly, with a 12-month contract transitioning to a permanent relationship after