Dutch-Speaking Customer Support Specialist — Lisbon

Cross Border Talents; Vila Franca de Xira; On-site; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a Dutch-speaking customer support professional to join our Lisbon team in Portugal. You will assist mobility users and drivers in the Dutch market, handling calls, emails, and outbound appointment coordination with a focus on high-quality service.

Rotational schedule, Monday to Friday, 08:00–17:30, with 22 days holiday plus Portuguese holidays. Health insurance is provided from day one, with a view to a permanent relationship after the initial term.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Handle incoming calls regarding vehicle usage, maintenance, and documentation.
• Process supportive emails from lease vehicle drivers.
• Conduct outbound appointment organization calls.
• Identify common questions and process gaps to suggest improvements.

Skills

Dutch

Communication

Problem solving

Customer focus

Teamwork

Job description

Cross Border Talents is seeking a Dutch-speaking customer support professional to join our Lisbon team in Portugal. You will assist mobility users and drivers in the Dutch market, handling calls, emails, and outbound appointment coordination with a focus on high-quality service.

Rotational schedule, Monday to Friday, 08:00–17:30, with 22 days holiday plus Portuguese holidays. Health insurance is provided from day one, with a view to a permanent relationship after the initial term.