Dutch-Speaking Customer Support Specialist - Lisbon (Health Insurance)

Cross Border Talents; Odivelas; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Lisbon team, delivering support to mobility users and drivers in the Dutch market. The role emphasizes listening, problem-solving, and timely responses across calls and emails, with a rotating schedule from 08:00 to 17:30 and a 12-month contract with potential for permanency.

Health insurance is provided from day one.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication and problem-solving skills with a curious mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage and related services.
• Email Processing: Answer inquiries from lease vehicle drivers via email.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high service levels and suggest improvements.

Skills

Dutch language

Job description

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Lisbon team, delivering support to mobility users and drivers in the Dutch market. The role emphasizes listening, problem-solving, and timely responses across calls and emails, with a rotating schedule from 08:00 to 17:30 and a 12-month contract with potential for permanency.

Health insurance is provided from day one.