Dutch Customer Support Specialist - Lisbon (Health)

Cross Border Talents; Costa da Caparica; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused Dutch-speaking professional to support mobility users and drivers in the Dutch market. You will listen, resolve issues, and ensure high service levels in a dynamic digital environment.

In this role, you will handle incoming calls, process emails, organize outbound calls, and contribute to process improvements while collaborating with a team. The contract is 12 months with potential permanent transition and a 40-hour workweek.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage and documentation.
• Email Processing: Answer supportive inquiries from lease drivers via email.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Identify common questions and process gaps to suggest improvements.

Job description

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused Dutch-speaking professional to support mobility users and drivers in the Dutch market. You will listen, resolve issues, and ensure high service levels in a dynamic digital environment.

In this role, you will handle incoming calls, process emails, organize outbound calls, and contribute to process improvements while collaborating with a team. The contract is 12 months with potential permanent transition and a 40-hour workweek.