Dutch-Speaking Customer Support Specialist – Lisbon

Cross Border Talents; Seixal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will listen, guide, and resolve issues while balancing sustainability with practical service.

Responsibilities include handling calls and emails about vehicle usage and maintenance, organizing appointments, and proposing process improvements through insights from daily interactions.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Handle incoming calls regarding vehicle usage, maintenance, and documentation.
• Process emails from lease drivers about vehicle use, repairs, and documentation.
• Conduct outbound calls to organise appointments.
• Identify common questions and process gaps to suggest improvements.

Skills

Dutch language

Communication skills

Problem solving

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will listen, guide, and resolve issues while balancing sustainability with practical service.

Responsibilities include handling calls and emails about vehicle usage and maintenance, organizing appointments, and proposing process improvements through insights from daily interactions.