Dutch-Speaking Customer Support — Lisbon | Health Insurance

Cross Border Talents; Oeiras; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support specialist to assist mobility users and drivers in the Dutch market. The role focuses on delivering excellent service by listening, guiding, and resolving issues with a practical, sustainable approach.

Responsibilities include handling incoming calls, processing emails, organizing outbound appointment calls, and identifying process gaps for improvement while maintaining high service levels.

Qualifications

• Native-level proficiency in Dutch.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Native-level Dutch

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Dutch-speaking customer support specialist to assist mobility users and drivers in the Dutch market. The role focuses on delivering excellent service by listening, guiding, and resolving issues with a practical, sustainable approach.

Responsibilities include handling incoming calls, processing emails, organizing outbound appointment calls, and identifying process gaps for improvement while maintaining high service levels.