Dutch-Speaking Customer Support Pro – Lisbon Office

Cross Border Talents; Almada; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will listen, resolve issues, and provide practical, sustainable solutions while delivering excellent service.

Key responsibilities include handling incoming calls and emails, organizing outbound calls, and identifying process improvements to raise service levels.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening and problem-solving skills.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch (native)

Communication skills

Customer focus

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer support professional to assist mobility users and drivers in the Dutch market. You will listen, resolve issues, and provide practical, sustainable solutions while delivering excellent service.

Key responsibilities include handling incoming calls and emails, organizing outbound calls, and identifying process improvements to raise service levels.