Dutch Customer Support Pro - Lisbon, Health Insurance

Cross Border Talents; Costa da Caparica; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support Dutch-speaking business mobility users and drivers. The role emphasizes teamwork, listening, and delivering practical solutions while balancing sustainability with efficiency.

Key responsibilities include handling incoming calls, processing emails, organizing outbound calls, and contributing to process improvements.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch

Communication

Teamwork

Problem solving

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support Dutch-speaking business mobility users and drivers. The role emphasizes teamwork, listening, and delivering practical solutions while balancing sustainability with efficiency.

Key responsibilities include handling incoming calls, processing emails, organizing outbound calls, and contributing to process improvements.