Dutch-Speaking Customer Support Pro — Lisbon

Cross Border Talents; Loures; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused Dutch-speaking professional to support business mobility users and drivers in the Dutch market. You will listen, resolve issues, and provide practical, sustainable solutions while working in a dynamic team.

Responsibilities include handling incoming calls and emails about vehicle usage, scheduling appointments, and identifying process improvements to raise service levels.

Qualifications

• Native-level proficiency in Dutch.
• Strong communication, listening, and problem-solving skills with a curious mindset to adapt quickly in a dynamic environment.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch

Communication

Problem-solving

Customer focus

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal is seeking a customer-focused Dutch-speaking professional to support business mobility users and drivers in the Dutch market. You will listen, resolve issues, and provide practical, sustainable solutions while working in a dynamic team.

Responsibilities include handling incoming calls and emails about vehicle usage, scheduling appointments, and identifying process improvements to raise service levels.