Dutch Customer Support Specialist – Lisbon

Cross Border Talents; Cascais; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to join the team and provide support for business mobility users and drivers in the Dutch market.

Key responsibilities include handling incoming calls, processing emails, organizing outbound calls, and driving quality improvements while maintaining high service levels. The role emphasizes teamwork, strong communication, and a customer-first mindset.

Qualifications

• Must be able to communicate in Dutch at native level.
• Strong communication, listening, and problem-solving skills with a curious mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Incoming Call Handling: Handle supportive calls regarding vehicle usage, including maintenance, repair, bodywork and glazing appointments, fuel cards, documentation, and more.
• Email Processing: Answer supportive inquiries from lease vehicle drivers via incoming emails regarding vehicle use, repairs, maintenance, and documentation.
• Outbound Call Handling: Conduct appointment organization calls.
• Quality & Process Improvement: Maintain high quality and service levels while identifying common questions and process gaps to make improvement suggestions.

Skills

Dutch proficiency

Communication

Problem-solving

Customer focus

Teamwork

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to join the team and provide support for business mobility users and drivers in the Dutch market.

Key responsibilities include handling incoming calls, processing emails, organizing outbound calls, and driving quality improvements while maintaining high service levels. The role emphasizes teamwork, strong communication, and a customer-first mindset.