Dutch Customer Support Agent – Lisbon (Health Insurance)

Cross Border Talents; Setúbal; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Lisbon team, delivering excellent support to mobility users and drivers in the Dutch market.

You will handle incoming calls and emails, organize outbound appointments, and contribute to service quality by identifying common questions and suggesting improvements in a dynamic environment.

The role is 40 hours per week with a 12-month contract, located at the TP Tejo office in Lisbon.

Qualifications

• Native-level Dutch language proficiency.
• Strong communication, listening, and problem-solving skills, with a curious mindset.
• High focus on customer satisfaction and teamwork.

Responsibilities

• Handle incoming calls regarding vehicle usage and related services.
• Process emails from lease vehicle drivers regarding vehicle use, repairs, maintenance, and documentation.
• Make outbound calls to organize appointments.
• Identify common questions and process gaps to suggest improvements.

Skills

Dutch (native-level)

Communication

Customer service

Teamwork

Job description

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Lisbon team, delivering excellent support to mobility users and drivers in the Dutch market.

You will handle incoming calls and emails, organize outbound appointments, and contribute to service quality by identifying common questions and suggesting improvements in a dynamic environment.

The role is 40 hours per week with a 12-month contract, located at the TP Tejo office in Lisbon.