Dutch-Speaking Customer Support Pro | Hybrid Lisbon

Ignite; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Hybrid work model

Relocation support

Career growth opportunities

Meal allowance

Job summary

Ignite in Lisbon seeks a Customer Support Advisor who will assist Dutch-speaking customers across phone, email, and chat, delivering timely, friendly service. Comprehensive training is provided, with a hybrid schedule offering 2–3 remote days per week and time in the Lisbon office.

The role requires strong communication, fluency in Dutch and good English, and a proactive, customer-centric mindset. No prior experience is required, and the company supports relocation for eligible candidates.

Qualifications

• Native or near-native Dutch language skills.
• Solid English (B2) level for internal communication and training.
• Strong communication and empathy.
• Comfort with hybrid/remote work and shifts.
• Willingness to learn; fully paid training provided.

Responsibilities

• Respond to Dutch-speaking customers via phone, email, and live chat.
• Troubleshoot product inquiries, delivery, warranty questions and technical issues.
• Log and track customer interactions in CRM with precision.
• Maintain customer satisfaction through empathy and clear solutions.
• Collaborate with team leaders and colleagues in-office and remotely.

Skills

Dutch language

English proficiency

Communication

Problem solving

Team collaboration

Tools

CRM tools

MS Office

Job description

Ignite in Lisbon seeks a Customer Support Advisor who will assist Dutch-speaking customers across phone, email, and chat, delivering timely, friendly service. Comprehensive training is provided, with a hybrid schedule offering 2–3 remote days per week and time in the Lisbon office.

The role requires strong communication, fluency in Dutch and good English, and a proactive, customer-centric mindset. No prior experience is required, and the company supports relocation for eligible candidates.