Dutch-English Customer Support Agent | Lisbon | Hybrid

Cross Border Talents; Cascais; Hybrid; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Language bonus

Performance bonus

Hybrid work after 3 months

Full training

Central Lisbon location

Job summary

Cross Border Talents in Lisbon is seeking a Dutch-speaking customer support agent to be the first point of contact for Dutch-speaking customers. You will handle inquiries by phone, email, and chat and help resolve issues with a friendly, professional approach.

The role offers a competitive monthly salary with language and performance bonuses, a hybrid work arrangement after three months, day schedule 08:00–18:00, full training, and a multicultural team in central Lisbon.

Qualifications

• Fluent Dutch and English (written and spoken).
• Currently living in Lisbon or the surrounding area.
• Customer service experience is an advantage but not required.
• Customer-first attitude and good communication skills.

Responsibilities

• Support customers in Dutch and English by phone, email and chat.
• Resolve enquiries quickly, accurately and professionally.
• Deliver an excellent, customer-focused experience.
• Document interactions and elevate complex cases when needed.

Skills

Dutch (Fluent)

English (Fluent)

Job description

Cross Border Talents in Lisbon is seeking a Dutch-speaking customer support agent to be the first point of contact for Dutch-speaking customers. You will handle inquiries by phone, email, and chat and help resolve issues with a friendly, professional approach.

The role offers a competitive monthly salary with language and performance bonuses, a hybrid work arrangement after three months, day schedule 08:00–18:00, full training, and a multicultural team in central Lisbon.