Dutch-English Support Agent, Lisbon | Hybrid (3+ months)

Cross Border Talents; Arroios; Hybrid; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Hybrid work after 3 months

Daytime schedule 08:00–18:00

Training & onboarding

Multicultural environment

Job summary

Cross Border Talents in Lisbon seeks a Dutch-speaking customer support agent to assist customers in Dutch and English via phone, email and chat. You will resolve enquiries quickly and professionally, delivering a high-quality, customer-focused experience.

Based in central Lisbon, you will work in a friendly, multicultural team with hybrid work after the initial onboarding. Prior customer service is a plus, but not required, as training and onboarding are provided to get you started.

Qualifications

• Fluent Dutch and English (written and spoken).
• Currently living in Lisbon or the surrounding area.
• Customer service experience is an advantage but not required.
• Customer-first attitude and good communication skills.

Responsibilities

• Support customers in Dutch and English by phone, email and chat.
• Resolve enquiries quickly, accurately and professionally.
• Deliver an excellent, customer-focused experience.
• Document interactions and escalate complex cases when needed.

Skills

Dutch language

English language

Job description

Cross Border Talents in Lisbon seeks a Dutch-speaking customer support agent to assist customers in Dutch and English via phone, email and chat. You will resolve enquiries quickly and professionally, delivering a high-quality, customer-focused experience.

Based in central Lisbon, you will work in a friendly, multicultural team with hybrid work after the initial onboarding. Prior customer service is a plus, but not required, as training and onboarding are provided to get you started.