Dutch-English Support Agent | Lisbon (Hybrid)

Cross Border Talents; Amadora; Hybrid; EUR 16,000 - 23,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Dutch- and English-speaking customer support agent. You will assist clients by phone, email and chat, handling inquiries with a customer-first mindset and delivering a friendly, professional experience.

This role offers hybrid work after a 3-month onboarding, daytime hours between 08:00 and 18:00, full training, and a multicultural team in central Lisbon.

Qualifications

• Fluent Dutch and English (written and spoken).
• Based in Lisbon or surrounding area.
• Customer service experience is an advantage but not required.
• Customer-first attitude and good communication skills.

Responsibilities

• Support customers in Dutch and English by phone, email and chat
• Resolve enquiries quickly, accurately and professionally
• Deliver an excellent, customer-focused experience
• Document interactions and elevate complex cases when needed

Skills

Dutch language

English language

Customer service

Job description

Cross Border Talents in Lisbon is seeking a Dutch- and English-speaking customer support agent. You will assist clients by phone, email and chat, handling inquiries with a customer-first mindset and delivering a friendly, professional experience.

This role offers hybrid work after a 3-month onboarding, daytime hours between 08:00 and 18:00, full training, and a multicultural team in central Lisbon.