Dutch-English Customer Support Agent | Lisbon | Hybrid

Cross Border Talents; Lisboa; Hybrid; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Monthly salary

Monthly language bonus

Monthly performance bonus

Hybrid work after 3 months

Training and onboarding

Friendly multicultural team in central

Job summary

Cross Border Talents in Lisbon seeks a Dutch-speaking customer support agent to assist customers in Dutch and English via phone, email and chat. You will resolve inquiries quickly and professionally while delivering an excellent, customer-focused experience.

Training is provided to ensure a smooth onboarding and integration into a friendly, multicultural team. Based in Lisbon or nearby, you will join an international team with a hybrid work option after the first 3 months and a daytime schedule.

Qualifications

• Fluent Dutch and English, both written and spoken.
• Based in Lisbon or the surrounding area.
• Customer service experience is an advantage but not required.
• Customer-first attitude and strong communication skills.

Responsibilities

• Support customers in Dutch and English by phone, email and chat.
• Resolve enquiries quickly, accurately and professionally.
• Deliver an excellent, customer-focused experience.
• Document interactions and escalate complex cases as needed.

Skills

Dutch language

English language

Customer service

Job description

Cross Border Talents in Lisbon seeks a Dutch-speaking customer support agent to assist customers in Dutch and English via phone, email and chat. You will resolve inquiries quickly and professionally while delivering an excellent, customer-focused experience.

Training is provided to ensure a smooth onboarding and integration into a friendly, multicultural team. Based in Lisbon or nearby, you will join an international team with a hybrid work option after the first 3 months and a daytime schedule.