Dutch Speaking Customer Success Agent

Konecta; Lisboa; Sur place; EUR 18 000 - 27 000; Plein temps

Avantages offerts par ce poste

Salary package

Language allowance

Productivity bonus

Health insurance

Comprehensive training

International team

Career progression

Résumé du poste

Konecta in Lisbon is seeking a Dutch-speaking Customer Support Agent to join a prestigious automotive brand. You will be the first point of contact for Dutch-speaking customers, guiding them to effective solutions and ensuring a positive experience.

We offer above-average pay, language allowance, a productivity bonus, health insurance from day one, comprehensive training, and a friendly international team with clear opportunities for career progression.

Qualifications

• Native or fluent Dutch (C1/C2).
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Full training will be provided.

Responsabilités

• Assist customers in Dutch via the available customer support channels.
• Respond to customer questions and provide clear, accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your team to ensure high-quality service.

Connaissances

Dutch language

Communication skills

Customer service

Empathy

Description du poste

Do you speak Dutch and enjoy helping people find the right solution? Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training and real career opportunities? We are looking for a Dutch Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector. In this role, you will be the first point of contact for customers, helping them with their questions, guiding them through different situations and providing effective solutions whenever issues arise. Your ability to communicate clearly, listen actively and find solutions will make a real difference to the customer experience.

Your role

• Assist customers in Dutch via the available customer support channels.
• Respond to customer questions and provide clear, accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your team to ensure high-quality service.

What we offer

• Above-average salary package
• Language allowance
• Productivity bonus
• Health insurance from day one
• Comprehensive training and continuous support
• A friendly, international and supportive team
• A structured environment where you can develop your skills
• Real opportunities for career progression
• A chance to build your career with a prestigious automotive brand

What we're looking for

• Native or fluent Dutch (C1/C2 level).
• Excellent communication and interpersonal skills.
• A customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to stay calm and professional when dealing with challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, but full training will be provided.

Location

Lisbon, Portugal

Ready to take the next step? If you are looking for more than just a job - a place where you can learn, grow and build a career - we would love to hear from you. Join a team where your language skills, talent and ambition can take you further.