Dutch-Speaking Customer Experience Specialist

Global People Sphere; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Paid training

Relocation package

Job summary

A leading customer experience company is seeking a Customer Experience Specialist in Lisbon. The role involves supporting Dutch-speaking customers via email, chat, and phone, ensuring seamless and positive interactions. Candidates should be fluent in Dutch and possess excellent communication skills. Previous customer service experience is helpful but not mandatory. The company offers competitive pay, health benefits, and opportunities for career growth in a vibrant, international environment.

Qualifications

• Native or fluent Dutch speaker with excellent communication skills.
• Calm, organized, and solution-oriented approach to customer queries.
• Strong team player with a positive attitude.

Responsibilities

• Be the first point of contact for Dutch-speaking customers.
• Answer questions and provide warm, professional support.
• Guide users through products and solutions.

Skills

Native or fluent Dutch (C2)

Good level of English for internal communication

Excellent communication & people skills

Ability to stay calm, organized, and solution-oriented

Positive attitude and eagerness to help

Job description

Are you a natural communicator who loves helping people? Do you want to build your career in a vibrant, sunny city while working in a multicultural environment? If you speak Dutch and have a passion for delivering outstanding service, this is your chance to shine!

About the Role

As a Customer Experience Specialist, you´ll be the friendly voice and problem-solver for a well‑known global brand. You´ll support customers through email, chat, and phone, ensuring every interaction feels seamless, positive, and personalized.

This is more than just customer service its about creating memorable experiences and helping customers feel truly valued.

What You´ll Do:

• Be the first point of contact for Dutch‑speaking customers

• Answer questions, solve problems, and deliver warm, professional support

• Guide users through products, services, and solutions

• Keep track of cases and follow up where needed

• Work collaboratively with a dynamic, multicultural team

• Contribute to improving customer satisfaction and overall experience

What We´re Looking For:

• Native or fluent Dutch (C2)

• Good level of English for internal communication

• Excellent communication & people skills

• Ability to stay calm, organized, and solution‑oriented

• A positive attitude and eagerness to help

• Previous customer service experience is a plus but not required!

• Availibity to start in January

️ Why You´ll Love Working With Us:

• Competitive salary + performance bonuses

• Relocation package available (if applicable)

• Health insurance and additional company benefits

• Paid training to help you excel in your role

• Opportunities to grow your career within the company

• Work in beautiful Lisbon Europes sunniest capital!

• A fun, supportive, and international workplace

Ready for Your Next Adventure?

If you´re excited to build a career in customer excellence while living in one of Europes most charming cities, wed love to meet you!

Apply now and join a team where your voice matters.