Customer Service Representative (Dutch-speaking)

Global People Sphere; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Company-provided accommodation

Free Portuguese language classes

Relocation support

Relocation support available

Job summary

A leading international recruitment company located in Lisbon, Portugal, is seeking a motivated Customer Service Representative. The role involves supporting customers via multiple channels and maintaining accurate records in the CRM system. Candidates should have fluent Dutch and strong English skills, alongside a customer-first mindset. The position offers career progression opportunities, health insurance from day one, and relocation support, making it ideal for someone eager to thrive in customer service.

Qualifications

• 1+ year of business experience, preferably in customer service.
• Eagerness to learn, grow, and continuously improve.
• Attention to quality and detail.
• Results-driven mindset with attention to quality and detail.
• Customer-first attitude: professional, empathetic and commercially aware.
• Strong organizational and administrative skills.
• Comfortable using Google Docs, Google Sheets, Salesforce.

Responsibilities

• Support customers across email, chat, contact forms, and phone.
• Manage back-office tasks and make outbound calls when needed.
• Provide daily updates to management.
• Keep customer records accurate and up to date in the CRM system.
• Work toward clear goals and deadlines while following company policies.
• Provide daily updates to management and elevate inquiries to the right teams when needed.

Skills

Fluent-level Dutch

English communication skills

Organizational skills

Customer-first attitude

Customer-first attitude

Organizational skills

Google Docs

Google Sheets

Salesforce

Eagerness to learn

Tools

Google Docs

Google Sheets

Salesforce

Job description

Are you passionate about helping people, solving problems, and delivering outstanding customer experiences? Do you thrive in a fast-paced, international workplace where your voice matters and your growth is supported? If so, wed love to meet you.

We' re looking for a motivated, customer-focused Customer Service Representative to join a dynamic team. In this role, you´ll be the first point of contact for customers, ensuring every interaction is smooth, professional, and memorable.

What you´ll be doing

• Support customers across multiple channels: email, chat, contact forms, and phone
• Manage back-office tasks and make outbound calls when needed
• Proactively reach out to customers to promote products, gather feedback, and ensure success
• Keep customer records accurate and up to date in the CRM system
• Work toward clear goals and deadlines while following company policies
• Provide daily updates to management and elevate inquiries to the right teams when needed

What we´re looking for

• Fluent-level Dutch (written and spoken)
• Strong English communication skills
• 1+ year of business experience (experience in customer service is a plus)
• A results-driven mindset with attention to quality and detail
• Customer-first attitude: professional, empathetic, and commercially aware
• Strong organizational and administrative skills
• Comfortable using tools such as Google Docs, Google Sheets, Salesforce, and general online platforms
• Eagerness to learn, grow, and continuously improve

What´s in it for you

• Work with leading companies across multiple industries
• Stable employment with real career progression opportunities
• Ongoing investment in training and personal development
• Health insurance from day one
• Option to live in company-provided accommodation
• Flight expenses refunded at the start
• Annual return flight to your home country within Europe
• Free Portuguese language classes, sports activities, and social events
• Relocation support available

Why join us?

You´ll be part of a supportive, international team where your contribution is valued, your ideas are heard, and your career can truly grow. If you´re driven, customer-focused, and ready for a new challenge, this is your opportunity to make an impact.

Apply today and take the next step in your customer service career.