Dutch-Speaking Customer Support Agent, Lisbon

Cross Border Talents; Cascais; Hybrid; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Performance bonus

Hybrid work after 3 months

Daytime hours

No night shifts

Training

Central Lisbon office

Job summary

Cross Border Talents in Lisbon is seeking a bilingual Dutch-speaking customer support agent to be the first point of contact for customers in the Dutch-speaking market. You will handle inquiries by phone, email and chat, ensuring accurate and friendly service while documenting interactions.

The role offers hybrid work after a 3-month onboarding, a daytime schedule between 08:00 and 18:00 with no night shifts, full training, and a multicultural team in central Lisbon.

Qualifications

• Fluent Dutch and English (written and spoken).
• Currently living in Lisbon or the surrounding area.
• Customer service experience is an advantage but not required.
• Customer-first attitude and good communication skills.

Responsibilities

• Support customers in Dutch and English by phone, email and chat.
• Resolve enquiries quickly, accurately and professionally.
• Deliver an excellent, customer-focused experience.
• Document interactions and elevate complex cases when needed.

Skills

Dutch language

English language

Customer service

Job description

Are you fluent in Dutch and English and based in Lisbon? Join an international customer support team and become the first point of contact for customers in the Dutch-speaking market.

What you'll do

• Support customers in Dutch and English by phone, email and chat
• Resolve enquiries quickly, accurately and professionally
• Deliver an excellent, customer-focused experience
• Document interactions and elevate complex cases when needed

What we offer

• Competitive monthly salary
• Monthly language bonus
• Monthly performance bonus
• Hybrid work after the first 3 months
• Daytime schedule between 08:00 and 18:00, with no night shifts
• Full training and onboarding
• A friendly, multicultural work environment in central Lisbon

What you need

• Fluent Dutch and English (written and spoken)
• Currently living in Lisbon or the surrounding area
• Customer service experience is an advantage but not required
• A customer-first attitude and good communication skills