Dutch Speaking Customer Service Representative (EU)

Hiring International Academy; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Performance bonuses

Job summary

Hiring International Academy in Lisbon seeks a multilingual Customer Support Associate to respond to inquiries via phone, email, chat, and social media. You will resolve issues, provide product information, and maintain detailed records while adhering to policies and performance metrics.

The role requires Dutch at C1 and English at B2, with strong communication and empathy. Hybrid or on-site flexibility and growth opportunities are offered in a multicultural environment.

Qualifications

• Dutch language proficiency (written and spoken) at least C1 level.
• English language proficiency (written and spoken) at least B2 level.
• Excellent communication and interpersonal skills.
• Able to handle customers with patience and empathy.
• Basic computer skills; familiarity with CRM systems preferred.
• Good problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch C1

English B2

Strong communication

Interpersonal skills

Patience and empathy

CRM familiarity

Multitasking

Education

High school diploma

Bachelor's degree a plus

Tools

CRM software

Job description

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits