Dutch Speaking Customer Support (EU)

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Career growth opportunities

Job summary

A customer support company in Lisbon, Portugal seeks a Customer Service Representative to manage customer inquiries via various channels and resolve complaints efficiently. Candidates must be fluent in Dutch (C1) and English (B2), possess strong communication skills, and have a high school diploma. The role offers a competitive salary, performance-based bonuses, and a supportive multicultural environment with health insurance and training opportunities.

Qualifications

• C1 Dutch (written and spoken).
• B2 English (written and spoken).
• Strong communication and customer-facing skills.
• Familiarity with CRM systems preferred.
• High school diploma required; bachelor’s degree is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Fluent in Dutch (C1 or higher)

Fluent in English (B2 or higher)

Strong communication skills

Problem-solving abilities

Ability to handle customers with empathy

Basic computer skills

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits