Dutch Speaking Customer Support with Relocation Support (EU)

Cross Border Talents; Oeiras; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid training

Career growth

Job summary

Cross Border Talents is seeking a customer support specialist in Portugal who can handle inquiries in Dutch and English across multiple channels. You will resolve issues with patience, document interactions, and escalate complex cases when needed.

The role emphasizes accuracy, compliance with policies, and delivering a high level of service in a multicultural environment. A high school diploma is required, and a bachelor’s degree is a plus.

Qualifications

• Requires C1+ Dutch and B2+ English.
• Excellent communication and interpersonal skills.
• Experience with CRM systems is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch (C1+)

English (B2+)

Strong communication

Empathy

CRM familiarity

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits