Dutch Speaking Customer Support

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Training and growth opportunities

Health insurance

Job summary

Cross Border Talents is seeking a customer service professional in Lisbon, Portugal to handle inquiries via phone, email, chat, or social media. The role requires Dutch at C1+ and English at B2+ with strong communication and empathy.

You will maintain records, follow policies, and escalate complex issues when needed, contributing to high customer satisfaction and service quality. The position offers a competitive salary, training, career growth opportunities, and benefits in a multicultural

Qualifications

• High school diploma required; bachelor's degree a plus.
• Dutch and English proficiency required (C1+/B2+).
• Strong communication and empathy.
• Ability to work in shifts and independently.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues professionally and timely
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Skills

Dutch C1+

English B2+

Communication skills

Empathy

CRM familiarity

Education

HS Diploma

Tools

CRM software

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits