Dutch Speaking Customer Service Representative (EU)

Cross Border Talents; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Job summary

Cross Border Talents in Porto is seeking a Customer Support Specialist to assist customers via phone, email, chat, or social media. The role requires strong Dutch and English communication skills, along with the ability to manage customer inquiries and complaints.

This position promises a supportive work environment, competitive salary, and benefits like health insurance, as well as opportunities for career growth and paid training.

Qualifications

• C1 or higher level of Dutch (written and spoken).
• B2 or higher level of English (written and spoken).
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues professionally.
• Maintain detailed records of customer interactions.

Skills

Customer communication skills

Problem-solving abilities

Multitasking

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits