Dutch Speaking Customer Support with Relocation Support (EU)

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Performance-based bonuses

Job summary

Cross Border Talents in Lisbon, Portugal, seeks an energetic Customer Service Representative fluent in Dutch (C1+) and English (B2+) to handle inquiries via multiple channels. You will resolve issues, provide product information, and maintain accurate records while adhering to company guidelines and quality standards.

The role requires strong communication, empathy, and the ability to work both independently and in a team, with shifts as needed.

Qualifications

• Requires C1+ level Dutch (written and spoken).
• Requires B2+ level English (written and spoken).
• Strong communication and interpersonal skills.
• Ability to handle customers with patience and empathy.
• CRM familiarity preferred; basic computer skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

Dutch (C1+)

English (B2)

Education

High school diploma

Bachelor's degree preferred

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits