Dutch Speaking Customer Service Representative (EU)

Cross Border Talents; Oeiras; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Paid training and career growth opportunities

Health insurance and other benefits

Job summary

Cross Border Talents is looking for a Customer Service Representative in Oeiras, Lisbon, to respond to customer inquiries and complaints via various channels. The successful candidate will interact with customers in Dutch and English, ensuring high levels of satisfaction.

The role requires strong communication skills, a high school diploma, and the ability to handle various customer requests. The offer includes a competitive salary, health insurance, and opportunities for professional growth.

Qualifications

• C1 or higher level of Dutch (written and spoken).
• B2 or higher level of English (written and spoken).
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain detailed and accurate records of customer interactions.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Interpersonal skills

Multitasking skills

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of Dutch (written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits