Dutch-Speaking Beauty Concierge – Porto

Cross Border Talents; Amadora; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist to deliver exceptional service for the Dutch market in the beauty and luxury sector. You will handle diverse inquiries across live chat, phone, email, and social channels.

You will provide product guidance, manage orders and returns, and maintain accurate logs using IT/reporting tools. The role requires empathy, strong communication, and the ability to work on rotating shifts on-site in Porto.

Qualifications

• Native-level Dutch with English (B2) proficiency.
• Excellent communication, empathy and focus on customer satisfaction.
• Strong problem-solving abilities and teamwork.
• Good IT skills including reporting tools and software.

Responsibilities

• Multi-Channel Customer Support via live chat, phone, emails, webforms, and social media.
• Information & Request Management for orders, returns, refunds, care advice, and database maintenance.
• Beauty Advisory providing professional product guidance and alternatives.
• Documentation using IT systems and reporting tools to maintain logs and database accuracy.

Skills

Dutch (Native)

English (B2)

Communication skills

Empathy

Customer satisfaction

Problem solving

Teamwork

Reporting tools/IT skills

Tools

Reporting tools

IT skills

Job description

Cross Border Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist to deliver exceptional service for the Dutch market in the beauty and luxury sector. You will handle diverse inquiries across live chat, phone, email, and social channels.

You will provide product guidance, manage orders and returns, and maintain accurate logs using IT/reporting tools. The role requires empathy, strong communication, and the ability to work on rotating shifts on-site in Porto.