Dutch Beauty Advisor - Multichannel Support (Porto)

Cross Border Talents; Loures; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist to deliver exceptional service for the beauty, cosmetics, and luxury sector.

You will handle inquiries across live chat, phone, email, and social channels, offer product advice, manage orders and refunds, and document interactions in our systems. The role is on-site, 40 hours per week, with rotating shifts, a 12-month contract progressing to permanent, and health insurance from day one.

Qualifications

• Native-level Dutch, with at least B2 English (written, spoken, and read).
• Excellent communication, empathy, and a strong focus on customer satisfaction.
• Good IT skills and ability to navigate reporting tools quickly.

Responsibilities

• Multi-Channel Customer Support: manage interactions via live chat, phone, emails, webforms, and social media.
• Information & Request Management: handle queries about orders, returns, refunds, care advice, and health-related information (HRC).
• Beauty Advisory: provide professional product recommendations and detailed information.
• Documentation: maintain interaction logs and data accuracy in IT systems.

Skills

Dutch (native-level)

English (B2)

Communication

Empathy

Teamwork

Problem solving

Customer satisfaction

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, is seeking a Dutch-speaking customer support specialist to deliver exceptional service for the beauty, cosmetics, and luxury sector.

You will handle inquiries across live chat, phone, email, and social channels, offer product advice, manage orders and refunds, and document interactions in our systems. The role is on-site, 40 hours per week, with rotating shifts, a 12-month contract progressing to permanent, and health insurance from day one.