Dutch Beauty Advisor – International Support, Porto

Cross Border Talents; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Paid annual leave

International work environment

Structured onboarding

Training & development

Job summary

Cross Border Talents in Porto, Portugal is seeking Dutch-speaking Beauty Advisers to join an international customer support team. You will assist customers with live chat, phone, email, and social media, delivering personalized beauty advice and handling orders, returns, and refunds.

Ideal candidates communicate clearly in Dutch and English (B2+), show empathy, and enjoy working in a collaborative, fast-paced environment.

Qualifications

• Native-level Dutch proficiency.
• English proficiency at B2 level or above.
• Excellent communication and active listening skills.

Responsibilities

• Assist customers via live chat, phone, email, web forms, and social media.
• Answer product-related questions and provide personalized beauty advice.
• Handle customer inquiries, complaints, and requests professionally.
• Support customers with online orders, deliveries, returns, and refunds.
• Provide information about product features, alternatives, and usage.
• Process customer data requests in accordance with privacy regulations.
• Record and escalation health-related product reports when necessary.

Skills

Dutch language

English (B2+)

Communication skills

Empathy

Problem-solving

Teamwork

IT skills

Flexibility

Job description

Cross Border Talents in Porto, Portugal is seeking Dutch-speaking Beauty Advisers to join an international customer support team. You will assist customers with live chat, phone, email, and social media, delivering personalized beauty advice and handling orders, returns, and refunds.

Ideal candidates communicate clearly in Dutch and English (B2+), show empathy, and enjoy working in a collaborative, fast-paced environment.