Dutch Beauty Concierge - Multichannel Support (Porto)

Cross Border Talents; Seixal; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents is seeking customer-focused professionals to join our Porto, Portugal team, delivering expert product guidance for the Dutch market. You will handle inquiries across multiple channels, provide beauty advisory, and ensure accurate documentation using IT systems.

The role emphasizes high empathy, excellent communication, and strong problem-solving within a 40-hour workweek on-site in Porto.

Qualifications

• Native-level Dutch and English (B2) proficiency required.
• Excellent communication, high empathy and strong customer focus.
• Strong problem-solving and teamwork abilities.
• Good IT skills and ability to use reporting tools efficiently.

Responsibilities

• Multi-Channel Customer Support via live chat, phone, emails, webforms and social media.
• Handle queries and complaints, manage orders/returns and care guidance.
• Provide beauty advice and product recommendations.
• Maintain interaction logs and data accuracy using IT systems.

Skills

Dutch (native)

English (B2)

Customer service

Communication

Empathy

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents is seeking customer-focused professionals to join our Porto, Portugal team, delivering expert product guidance for the Dutch market. You will handle inquiries across multiple channels, provide beauty advisory, and ensure accurate documentation using IT systems.

The role emphasizes high empathy, excellent communication, and strong problem-solving within a 40-hour workweek on-site in Porto.