Dutch-Speaking Beauty Advisor — Multichannel Support (Porto)

Cross Border Talents; Almada; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal is seeking a customer-focused professional to support the Dutch market in a beauty and luxury environment. You will be the primary contact for consumers, delivering product guidance across live chat, phone, email and social media, while ensuring high satisfaction.

This on-site role requires fluent Dutch and English, the equivalent of B2 level, and offers a 12-month contract with 40 hours per week. Health insurance is provided from day one.

Qualifications

• Native-level proficiency in Dutch (written and spoken).
• English at least B2 (written, spoken and read).
• Excellent communication, empathy and focus on customer satisfaction.
• Willingness to work rotational shifts and adapt to schedule.

Responsibilities

• Handle consumer interactions via multi-channel communication (live chat, phone, emails, webforms, social media).
• Provide professional beauty product guidance and alternatives with timely responses.
• Manage orders queries (returns, deliveries, refunds), care advice and health-related information (HRC) registrations.
• Maintain accurate logs using required IT systems and reporting tools.

Skills

Dutch

English

Customer care

Team player

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal is seeking a customer-focused professional to support the Dutch market in a beauty and luxury environment. You will be the primary contact for consumers, delivering product guidance across live chat, phone, email and social media, while ensuring high satisfaction.

This on-site role requires fluent Dutch and English, the equivalent of B2 level, and offers a 12-month contract with 40 hours per week. Health insurance is provided from day one.