Dutch Beauty Advisor — Multichannel Luxury Support

Cross Border Talents; Estoril; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents in Porto, Portugal, seeks Dutch-speaking customer service professionals to support the Dutch market in beauty and luxury sectors.

You will handle multi-channel inquiries, provide product guidance, and ensure high satisfaction while logging interactions in our IT systems. The role is on-site in Porto with a 40-hour week and rotating shifts, under a 12-month contract that may lead to a permanent relationship.

Qualifications

• Native-level Dutch and at least B2 English (written, spoken, and read).
• Excellent communication, empathy, and strong focus on customer satisfaction.
• Proficient with reporting tools and IT systems.

Responsibilities

• Handle multi-channel consumer interactions with care and accuracy.
• Provide beauty guidance and product information to customers.
• Log interactions and maintain database records using IT systems.
• Work in rotational shifts and participate in a 40-hour week.

Skills

Dutch

English B2

Communication

Empathy

Customer focus

Problem solving

Teamwork

IT literacy

Shift flexibility

Job description

Cross Border Talents in Porto, Portugal, seeks Dutch-speaking customer service professionals to support the Dutch market in beauty and luxury sectors.

You will handle multi-channel inquiries, provide product guidance, and ensure high satisfaction while logging interactions in our IT systems. The role is on-site in Porto with a 40-hour week and rotating shifts, under a 12-month contract that may lead to a permanent relationship.