Dutch-Speaking Beauty Advisor — Multichannel Support

Cross Border Talents; Barreiro; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents in Porto, Portugal, seeks a Dutch-speaking customer support specialist to deliver exceptional service to the Dutch market. You will handle inquiries across live chat, email, and phone, provide product guidance, and ensure high customer satisfaction.

Responsibilities include managing multi-channel interactions, resolving orders, returns, and refunds, and maintaining accurate logs in our IT systems. A flexible, team-focused approach is essential.

Qualifications

• Native-level Dutch and at least B2-level English (written, spoken, and read).
• Excellent communication, high empathy, customer satisfaction focus, problem-solving and teamwork.
• Good IT skills and ability to navigate reporting tools and software quickly.

Responsibilities

• Multi-Channel Customer Support: manage interactions via live chat, phone, emails, webforms and social media.
• Information & Request Management: handle inquiries about orders, returns, deliveries, refunds, care advice and registrations.
• Beauty Advisory: provide precise product and beauty guidance and alternatives.
• Documentation: maintain interaction logs and data accuracy using IT systems and reporting tools.

Skills

Dutch (native)

English (B2)

Customer service

Communication

Empathy

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, seeks a Dutch-speaking customer support specialist to deliver exceptional service to the Dutch market. You will handle inquiries across live chat, email, and phone, provide product guidance, and ensure high customer satisfaction.

Responsibilities include managing multi-channel interactions, resolving orders, returns, and refunds, and maintaining accurate logs in our IT systems. A flexible, team-focused approach is essential.