Dutch Beauty Advisor | Multichannel Support in Porto

Cross Border Talents; Vila Franca de Xira; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking enthusiastic, multilingual customer support professionals to assist the luxury beauty market. You will provide product guidance, answer inquiries, and ensure high customer satisfaction across live chat, phone, email, and social channels.

This on-site role offers 40 hours per week with rotating shifts, a 12-month contract aiming at a permanent position, and health insurance from day one.

Qualifications

• Native-level proficiency in Dutch and at least B2-level English (written, spoken, read).
• Excellent communication skills and high empathy with strong focus on customer satisfaction.
• Good IT skills, including speed in navigating reporting tools and software.

Responsibilities

• Multi-Channel Customer Support across live chat, phone, emails, webforms, and social media.
• Information & Request Management for queries, returns, deliveries, refunds, care advice, and registration.
• Beauty Advisory with professional, precise product guidance and alternatives.
• Documentation via IT systems and reporting tools to maintain logs and data accuracy.

Skills

Dutch language

English proficiency

Communication skills

Empathy

Problem solving

Teamwork

Education

IT systems

Tools

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, is seeking enthusiastic, multilingual customer support professionals to assist the luxury beauty market. You will provide product guidance, answer inquiries, and ensure high customer satisfaction across live chat, phone, email, and social channels.

This on-site role offers 40 hours per week with rotating shifts, a 12-month contract aiming at a permanent position, and health insurance from day one.