Dutch Beauty Advisor & Multi-Channel Support

Cross Border Talents; Oeiras; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Porto team supporting the Dutch market. You will handle multi-channel inquiries, provide beauty guidance, and ensure high satisfaction across chat, email, phone and social channels.

This 12-month contract offers 40 hours per week with rotational shifts, on-site at our Porto office, and health insurance from day one. English proficiency at B2 level is required alongside native Dutch.

Qualifications

• Must be a native Dutch speaker with at least B2-level English (written, spoken, and read).
• Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.
• Good IT skills, including ability to navigate reporting tools and software.
• Availability to work on rotational shifts.

Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.
• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.
• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.
• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Customer service

IT skills

Flexibility

Job description

Cross Border Talents is seeking a customer-focused Dutch-speaking professional to join our Porto team supporting the Dutch market. You will handle multi-channel inquiries, provide beauty guidance, and ensure high satisfaction across chat, email, phone and social channels.

This 12-month contract offers 40 hours per week with rotational shifts, on-site at our Porto office, and health insurance from day one. English proficiency at B2 level is required alongside native Dutch.