Dutch Beauty Advisor - Multichannel Support in Porto

Cross Border Talents; Oeiras; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking enthusiastic, customer-focused professionals to join our team in Porto, Portugal, supporting the Dutch market. You will act as the primary contact for consumers, delivering expert product guidance across multiple channels and ensuring high customer satisfaction.

The role requires native-level Dutch, at least B2 English, and a strong focus on service, empathy, and teamwork. It is an on-site position with 40 hours per week and a 12-month contract, progressing to

Qualifications

• Native-level Dutch language skills and at least B2-level English (written, spoken, and read).
• Excellent communication, empathy, and a strong focus on customer satisfaction.
• Strong problem-solving abilities and teamwork.
• Good IT skills including navigation of reporting tools and software.

Responsibilities

• Multi-channel customer support via live chat, phone, emails, webforms, and social media.
• Handle queries and complaints regarding orders, deliveries, refunds, and health-related information.
• Provide beauty product guidance and advice, offering suitable alternatives and details.
• Maintain accurate interaction logs and database records using required IT systems.

Skills

Dutch

English (B2+)

Customer service

Empathy

Communication

Teamwork

Tools

CRM software

Reporting tools

Job description

Cross Border Talents is seeking enthusiastic, customer-focused professionals to join our team in Porto, Portugal, supporting the Dutch market. You will act as the primary contact for consumers, delivering expert product guidance across multiple channels and ensuring high customer satisfaction.

The role requires native-level Dutch, at least B2 English, and a strong focus on service, empathy, and teamwork. It is an on-site position with 40 hours per week and a 12-month contract, progressing to