Dutch Beauty Advisor – Luxury Cosmetics Expert

Cross Border Talents; Estoril; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents is hiring a Dutch-speaking Customer Support Advisor in Porto, Portugal. You will engage customers across live chat, phone, email, and social media, delivering expert product guidance and care advice while maintaining thorough interaction logs.

The role requires native Dutch and at least B2 English, working a 40-hour week on site with rotational shifts. Contract is uncertain-term (12 months, potential permanent after 2 years) and includes health insurance from day one.

Qualifications

• Native-level Dutch language proficiency.
• English at least B2 (written, spoken, read).
• Strong communication, empathy, customer satisfaction focus.

Responsibilities

• Handle consumer inquiries across live chat, phone, email, and social media.
• Provide product guidance and beauty advice for cosmetics/luxury sector.
• Manage orders, returns, deliveries, refunds, and care information.

Skills

Dutch language (native)

English (B2)

Customer service

Multichannel support

Tools

Reporting tools

Job description

Cross Border Talents is hiring a Dutch-speaking Customer Support Advisor in Porto, Portugal. You will engage customers across live chat, phone, email, and social media, delivering expert product guidance and care advice while maintaining thorough interaction logs.

The role requires native Dutch and at least B2 English, working a 40-hour week on site with rotational shifts. Contract is uncertain-term (12 months, potential permanent after 2 years) and includes health insurance from day one.