Dutch Market Beauty Advisor - Multichannel, Health-Insured

Cross Border Talents; Seixal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is hiring a Dutch-speaking customer service professional to support the Dutch market across live chat, phone, email and social channels.

You will offer beauty guidance for cosmetics and luxury products, handle inquiries and orders, and keep records accurate using our IT systems.

This on-site role includes 40-hour weeks, rotational shifts, a 12-month contract with potential permanency and health insurance from day one.

Qualifications

• Native-level Dutch language skills.
• English proficiency at B2 level (written and spoken).
• Excellent communication and empathy, focused on customer satisfaction.
• Ability to work on rotational shifts.

Responsibilities

• Multi-channel customer support via live chat, phone, emails, and social media.
• Handle inquiries and complaints, including orders, returns, and deliveries.
• Provide beauty advisory and product guidance for cosmetics and luxury items.
• Maintain accurate records using IT systems and reporting tools.

Skills

Dutch native

English B2

Customer service

Communication

Tools

CRM software

Reporting tools

Job description

Cross Border Talents in Porto, Portugal, is hiring a Dutch-speaking customer service professional to support the Dutch market across live chat, phone, email and social channels.

You will offer beauty guidance for cosmetics and luxury products, handle inquiries and orders, and keep records accurate using our IT systems.

This on-site role includes 40-hour weeks, rotational shifts, a 12-month contract with potential permanency and health insurance from day one.