Dutch Beauty Advisor & Multichannel Customer Care

Cross Border Talents; Costa da Caparica; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents is seeking a Dutch-speaking customer support professional in Porto, Portugal, to deliver expert product guidance and exceptional service across multiple channels. You will handle inquiries, process e-commerce queries, and maintain accurate records using company IT systems.

The role requires native Dutch, at least B2 English, and a collaborative, empathetic approach. Working on-site with 40 hours/week, the contract is uncertain-term with a path to permanence after evaluation.

Qualifications

• Native-level Dutch with at least B2 English (written, spoken, and read).
• Excellent communication, empathy, and focus on customer satisfaction.
• Strong problem-solving abilities and teamwork.
• Good IT skills and ability to navigate reporting tools.

Responsibilities

• Multi-Channel Customer Support across live chat, phone, emails, webforms, and social media.
• Information & Request Management for general inquiries, orders, returns, refunds, care advice, and registrations.
• Beauty Advisory providing professional, precise product guidance and alternatives.
• Documentation through IT systems and reporting tools to maintain logs and data accuracy.

Skills

Dutch language

English (B2)

IT skills & reporting tools

Tools

Reporting tools

Job description

Cross Border Talents is seeking a Dutch-speaking customer support professional in Porto, Portugal, to deliver expert product guidance and exceptional service across multiple channels. You will handle inquiries, process e-commerce queries, and maintain accurate records using company IT systems.

The role requires native Dutch, at least B2 English, and a collaborative, empathetic approach. Working on-site with 40 hours/week, the contract is uncertain-term with a path to permanence after evaluation.