Dutch Beauty Advisor for Luxury Cosmetics - Multichannel

Cross Border Talents; Cascais; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance starting from day one

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Support specialist to join our cosmetics and luxury sector team in Porto, Portugal. You will handle multi-channel inquiries, provide expert product guidance, and ensure high customer satisfaction across live chat, phone, email, and social media.

You will log interactions and use CRM/reporting tools to maintain records. The role requires native Dutch, at least B2 level English, excellent communication and empathy, and flexibility for

Qualifications

• Dutch native proficiency and B2 English are required.
• Strong communication and empathy to ensure top customer satisfaction.
• Good IT skills for navigating reporting tools and software.
• Willingness to work rotational shifts.

Responsibilities

• Manage consumer interactions via live chat, phone, emails, and social media.
• Provide product guidance and handle inquiries across the cosmetics and luxury sector.
• Maintain accurate interaction logs using required IT systems and reporting tools.

Skills

Dutch (native)

English (B2)

Customer service

Communication

Empathy

Teamwork

IT skills

Tools

Reporting tools

CRM software

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Support specialist to join our cosmetics and luxury sector team in Porto, Portugal. You will handle multi-channel inquiries, provide expert product guidance, and ensure high customer satisfaction across live chat, phone, email, and social media.

You will log interactions and use CRM/reporting tools to maintain records. The role requires native Dutch, at least B2 level English, excellent communication and empathy, and flexibility for