Dutch-Speaking Beauty Advisor | Multi-Channel Support

Cross Border Talents; Cascais; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health insurance

Zusammenfassung

Cross Border Talents in Porto, Portugal is seeking a customer-focused Dutch-speaking advisor to support the Dutch market across multi-channel interactions. You will provide product guidance, handle inquiries, and ensure high satisfaction while using our IT systems.

We require Native Dutch and at least B2 English, plus flexibility for rotational shifts. This on-site role offers a 12-month contract with potential progression and include health insurance from day one.

Qualifikationen

• Native-level Dutch language
• B2-level English proficiency (written, spoken, read)
• Excellent communication and empathy to ensure customer satisfaction
• Ability to work on rotational shifts and manage multiple channels

Aufgaben

• Multi-Channel Customer Support via live chat, phone, emails, and social media.
• Handle inquiries, orders, returns, deliveries, refunds, and health-related registrations.
• Provide beauty product guidance and alternatives with accurate information.
• Maintain interaction logs and database accuracy using IT systems and reporting tools

Kenntnisse

Dutch language

English (B2)

Customer empathy

Communication

Tools

IT reporting tools

Jobbeschreibung

Cross Border Talents in Porto, Portugal is seeking a customer-focused Dutch-speaking advisor to support the Dutch market across multi-channel interactions. You will provide product guidance, handle inquiries, and ensure high satisfaction while using our IT systems.

We require Native Dutch and at least B2 English, plus flexibility for rotational shifts. This on-site role offers a 12-month contract with potential progression and include health insurance from day one.