Dutch Beauty Advisor — Multichannel Support, Health Insurance

Cross Border Talents; Odivelas; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a Dutch-speaking customer service professional for on-site work in Porto, Portugal, supporting the Dutch market. You will provide product guidance, handle inquiries across multiple channels, and ensure high customer satisfaction with precise documentation in our systems.

The role requires native Dutch and at least B2 English, strong communication and empathy, and flexibility for rotating shifts.

Qualifications

• Native-level Dutch language proficiency and at least B2 English.
• Excellent communication skills, high empathy, strong focus on customer satisfaction.
• Good IT skills and ability to navigate reporting tools.
• Willingness to work on rotational shifts.

Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.
• Information & Request Management: Handle queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.
• Beauty Advisory: Provide professional product and beauty guidance, presenting suitable product alternatives.
• Documentation: Utilize required IT systems and reporting tools to maintain interaction logs and database accuracy.

Skills

Dutch language

English (B2)

Customer focus

Empathy

Communication skills

Problem solving

Teamwork

IT skills

Tools

Reporting tools

Job description

Cross Border Talents is seeking a Dutch-speaking customer service professional for on-site work in Porto, Portugal, supporting the Dutch market. You will provide product guidance, handle inquiries across multiple channels, and ensure high customer satisfaction with precise documentation in our systems.

The role requires native Dutch and at least B2 English, strong communication and empathy, and flexibility for rotating shifts.