Dutch SMB Support Specialist — Growth & Insights

Cross Border Talents; Cascais; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will be the trusted advisor, helping clients grow their services and expand self-serve advertising across multiple channels.

You will provide multi-channel support, pre- and post-sales assistance, and product/tool guidance. The role requires native Dutch and strong English, flexibility for rotational shifts, and a 12-month term with potential transition to permanent

Qualifications

• Native-level Dutch with strong English (B2+) in writing and speaking.
• Strong communication, empathy and problem-solving.
• Good IT skills and ability to use reporting tools.
• Willingness to work rotational shifts.

Responsibilities

• Provide multi-channel support to SMBs via phone, email, and chat.
• Support the self-serve advertising growth for Dutch market.
• Deliver pre- and post-sales assistance for self-service products.
• Provide product and tool support to improve customer experience.
• Identify trends and provide feedback to engineering.

Skills

Dutch (native)

English (B2+)

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a customer-focused professional to support SMBs across the Dutch market. You will be the trusted advisor, helping clients grow their services and expand self-serve advertising across multiple channels.

You will provide multi-channel support, pre- and post-sales assistance, and product/tool guidance. The role requires native Dutch and strong English, flexibility for rotational shifts, and a 12-month term with potential transition to permanent