Dutch Market Ad Growth & Support Specialist

Cross Border Talents; Almada; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer-focused professional to support SMB clients across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising and maximize value across multiple channels.

The role covers multi-channel support by phone, email, and chat, with rotation shifts and a 12-month contract transitioning to permanent.

Qualifications

• Native-level Dutch language skills with strong English (B2).
• Excellent communication, empathy and problem-solving abilities.
• Good IT skills and ability to use reporting tools quickly.

Responsibilities

• Provide multi-channel support (phone, email, chat) to SMBs.
• Support growth of self-serve advertising for Dutch clients.
• Deliver pre- & post-sales assistance for self-service products.
• Provide product and tool support to improve customer experience.
• Identify trends and provide product insights to engineering.

Skills

Dutch (native)

English (B2)

Communication skills

Empathy

Problem solving

Customer satisfaction

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, seeks a Dutch-speaking customer-focused professional to support SMB clients across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising and maximize value across multiple channels.

The role covers multi-channel support by phone, email, and chat, with rotation shifts and a 12-month contract transitioning to permanent.