Dutch SMB Ad Support Specialist | Growth & Insights

Cross Border Talents; Barreiro; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Dutch-speaking customer support specialist to assist SMB clients across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising and providing multi-channel support.

Day-to-day tasks include pre- and post-sales assistance, product and tool support, and translating customer feedback into insights for engineering.

Qualifications

• Native-level Dutch language skills with strong written and oral ability.
• Solid English knowledge (B2) in speaking and writing.
• Excellent communication and problem-solving focused on customer satisfaction.
• Good IT skills and quick adaptability to reporting tools.
• Willing to work rotational shifts.

Responsibilities

• Provide multi-channel support (phone, email, and chat) to SMBs in Dutch.
• Grow self-serve advertising base for SMB clients.
• Deliver pre- and post-sales support for self-service products.
• Provide product and tool support to improve customer experience.
• Identify trends and share insights with engineering.

Skills

Dutch (native)

English (B2)

Communication skills

Customer centric

IT skills

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Dutch-speaking customer support specialist to assist SMB clients across the Dutch market. You will act as a trusted advisor, helping clients grow their self-serve advertising and providing multi-channel support.

Day-to-day tasks include pre- and post-sales assistance, product and tool support, and translating customer feedback into insights for engineering.