Dutch SMB Ad Support & Growth Advisor

Cross Border Talents; Seixal; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking, customer-focused professional to support SMBs across the Dutch market via phone, email and chat. You will act as a trusted advisor to clients, helping them grow their self-serve advertising and maximize their online presence.

The role requires native Dutch, strong English (B2), excellent communication, empathy and a readiness to work a 40-hour rotational schedule.

Qualifications

• Native-level proficiency in Dutch with strong English knowledge (B2).
• Excellent communication, empathy and problem-solving abilities.
• Good IT skills and quick adaptability to reporting tools.

Responsibilities

• Multi-Channel Support: Provide support to SMBs via phone, email, and chat.
• Advertising Growth: Support and expand the self-serve advertising base for SMB clients.
• Pre- & Post-Sales Support: Deliver pre- and post-sales assistance for self-service products.
• Product & Tool Support: Assist with products and tools to improve the customer experience.
• Problem Solving & Insights: Identify trends and relay product feedback to engineering.

Skills

Dutch

English

Communication

Empathy

Problem solving

Tools

Reporting tools

Job description

Cross Border Talents in Lisbon, Portugal, is seeking a Dutch-speaking, customer-focused professional to support SMBs across the Dutch market via phone, email and chat. You will act as a trusted advisor to clients, helping them grow their self-serve advertising and maximize their online presence.

The role requires native Dutch, strong English (B2), excellent communication, empathy and a readiness to work a 40-hour rotational schedule.