Dutch Operations Support Pro: Toll & Billing

Cross Border Talents; Sintra; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Accommodation support (company-provide

Training program

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support Dutch-speaking users via phone, email, chat, and social media. You will handle account inquiries, billing explanations, and toll-related issues while delivering a seamless digital experience.

The role requires fluency in Dutch and English, strong communication and problem-solving skills, and adaptability to a structured operations environment. On-site position with relocation and training support included.

Qualifications

• Fluent/Native level Dutch with good English.
• Strong communication, empathy, and problem-solving for digital experience.

Responsibilities

• Handle user inquiries about accounts, service memberships, and contractual changes.
• Clarify toll collection and HAD services; update on service disruptions.

Skills

Dutch language proficiency

English proficiency

Customer support

Tech literacy

Adaptability

Job description

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support Dutch-speaking users via phone, email, chat, and social media. You will handle account inquiries, billing explanations, and toll-related issues while delivering a seamless digital experience.

The role requires fluency in Dutch and English, strong communication and problem-solving skills, and adaptability to a structured operations environment. On-site position with relocation and training support included.